PLEASE READ THE CANCELLATION CONDITIONS AND TICK THE “AGREE TO THESE CONDITIONS BOX” BEFORE YOU SUBMIT THIS FORM.
Over 30 days FULL REFUND, or 60 days if you selected travel matching when you booked, in this case, a full refund will only be given if this does not affect other people that booked on the same bus.(see note (a) at foot of this page).
Less than 30 days we will deduct the deposit from your credit card account.
WHEN A FULL PAYMENT OR DEPOSIT HAS BEEN RECEIVED BY DIRECT DEPOSIT
Over 30 days full refund, or 60 days if you selected “travel matching” when you booked, in this case, a full refund will only be given if this does not affect other people that booked on the same bus.(see note (a) at foot of this page).
Less than 30 days: If you have paid your fare in full we will refund your money less the equivalent of your deposit per passenger. If you have only paid a deposit, then no refund will be due.
If due to circumstances beyond our control we have to cancel any journey, you will receive a full refund.
If we are unable to complete a journey due to circumstances beyond our control such as weather, road conditions, or mechanical failure of one of our vehicles we will offer you a full refund or take you to your destination as soon as safe conditions exist or another vehicle is able to complete the journey.
LIMIT OF LIABILITY
We regret that we accept no liability whatsoever for any delays of our service that cause you to miss another transport connection. You are strongly recommended to take out travel insurance to cover this eventuality.
As you will be aware we do our best to try and get additional passengers on the same bus as you which is better for us and certainly better for you as it will cost you less. This is called “travel matching” and is the reason we have a message board so that you can see how many passengers we are carrying on a certain date.
However, we are getting a small minority of customers that decide for one reason or another to change the date of travel or even cancel altogether. When people cancel or move a booking this often affects other people that may have booked on this bus. They may have seen your booking and decided to book on this bus as it will be cheaper with other passengers.
If you cancel or change the date of your booking this means we incur financial loss.
We cannot simply increase the fare of the remaining passengers as this would be unfair on them. Once we quote a lower fare we honor this price. As a result, if your cancellation or change of date affects others then your cancellation will be subject to the 60 days clause in our cancellation policy.